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FAQ

Frequently Asked Questions

SUSTAINIBILITY

  • Your precious silk scarves are delivered in a special gift package with the right color that will much your purchases.
  • You may include an accompanying card for a gift order.and also a special personal message.
  • Only an exchange for a product of an equivalent or superior value is possible after contacting us.

ONLINE SHOPPING

  • It is possible to collect the items you have ordered on TitaHellas.com in the studio space, downtown Athens. Please call us for an appointment.
  • All items for sale on the TitaHellas.com – shop are available. If you wish to order more that 2 numbers or a significant number of a particular item, please contact us by telephone or email. 
  • The photographs of the designs are taken by professional photographers and are very accurate but every scarf is made separately and by hand so it makes it unique & it is possible that colors may vary slightly from and also may vary from one screen to another.

CARE

We recommend that you trust your silk scarf at a professional dry cleaner.

DELIVERY

  • Enjoy complimentary shipping for all orders over 150 euros, only for a regular/standard shipping method, for countries in Europe.
  • If you select express or overnight or Priority Overnight: services etc. will be charged according the shipping companies cost list.To let you know, please contact us for this.
  • A standard shipping will usually take from 2 up to 7 days from the day that you have placed your order until the date of delivery.
  • Due to the Corona virus we can’t commit the exact delivery time, so please always contact us if you need more accurate answers

GIFTING

Your precious silk scarves are delivered in an special gift package with the right color that will much your purchases.

CONTACT US

For asking general questions regarding your order or our products, in issues relating to your account, to withdraw your consent etc. please contact us by email. It is our pleasure to talk with you!
or call us at +30 6949205376 from Monday to Friday, from 9:00 a.m. to 6 p.m.

NEWSLETTER

  • Receive our newsletter and discover our special offers, collections, and surprises.
  • We remind you that you can, at any time, directly unsubscribe through the “unsubscribe” link in any electronic messages we send to you.